Simple, straightforward and sensible

Get the ProxySQL Reliability Engineering Team on-board

Let us be the first responders or get us involved anytime you need ad-hoc assistance

Skip the frustration of managing it all yourself

Get us connected and we’ll make sure your ProxySQL, MySQL and related services are running smoothly.

Our specialized support team stays connected

We stay connected to your systems so you can have us jump in and solve problems directly for immediate solutions

Lower your total cost of ownership for 24×7 on-call

Let your database engineering team focus on long-term activities and proactive capacity planning, rather than burn-out

We know how to keep database services running even in the most challenging of situations, responding quickly to any emergency with the right solution

Get ProxySQL Express SLA

ProxySQL Express SLA plans include standard monthly emergency hours, with flexible options to extend only when you need to

ProxySQL Express SLA

  • 15 min or 2 hour SLA options
  • Hands on remote troubleshooting & problem resolution
  • Ad-hoc performance tuning support
  • High-availability solution assistance
  • Schedule emergency video & conference calls
  • Live chat support
  • Best in class operational assistance procedures for ProxySQL and MySQL executed by highly trained staff
  • High priority bug resolution and hot fixes
  • Flexible add-on options with 10 & 20 hour increments
  • MySQL operational assistance services ¹
¹ MySQL operational assistance includes:

  • Amazon AWS Aurora / RDS

  • Galera Cluster

  • Percona Server

  • Percona XtraDB Cluster

  • MySQL / MariaDB Server

  • MySQL InnoDB Cluster

  • MySQL Group Replication

  • MySQL NDB Cluster

Get ProxySQL Express SLA